Statutory weave & temperamental overlays
Residents in the EU and EEA enjoy non-negotiable rights under Directive 2011/83/EU concerning distant sales. This codex amplifies those rights with operational precision but never dilutes them. Where conflict emerges, the protective interpretation prevails.
Hygiene seals & the melancholy of opened jars
Wenora arrives hermetically dressed for your safety. Once inner seals surrender to curiosity, withdrawal under hygiene exemptions may narrow unless goods were defective before opening. Photograph outer packaging anomalies prior to breach whenever doubt lingers.
The fourteen-day rehearsal
For eligible baskets, you may renounce the contract within fourteen days of physical receipt without articulating motive. Notify us through the returns desk email with order talisman, delivery jurisdiction, and whether the shipment remains sealed. We confirm instructions within two Finnish business days unless seasonal surge intervenes.
Defect ballet & mis-shipment masques
Wrong SKU, exhausted dating, compromised seals, or moisture intrusion qualify for replacement or reimbursement including reasonable return freight when liability is ours. Evidence in the form of photographs and lot incantations accelerates resolution.
Commercial grace returns
Beyond statutory corridors we may extend discretionary credit for unopened inventory returned within thirty days, subject to restocking rhythm and promotional disclaimers. Advance authorisation prevents parcels languishing unrecognised at dock.
Refund velocity & intermediary tides
Approved sums boomerang to the original payment instrument within fourteen days of merchandise arrival or proof of postal surrender, whichever visits first. Banks often impose their own tidal delays beyond our command.
Customs shadows & confiscation elegies
If border officers sequester goods due to import prohibitions unknown to us at dispatch, remedies align with public law rather than private refund guarantees. Research local admittance before ordering.
Chargeback duels
Confer with us before elevating payment disputes; phantom chargebacks strain shared trust and may activate account review.
Salon receiving desk
Returns Atelier — Throxxenmmaz.worldBulevardi 13
00120 Helsinki
Finland
question@throxxenmmaz.world
Include your order constellation, reason for return, and preferred dialect (Finnish, English, or Swedish) so we may reply in kind.